Refund Policy

If you’re not satisfied with SOPO Shield+ for any reason, contact support@wedidit.com.hk within 30 days of your initial purchase for a full refund. No questions asked. Refunds are processed by our Merchant of Record, Paddle — you can also submit a request directly at paddle.net.

After the initial 30-day window, subscription renewal fees are non-refundable except where required by law. If you cancel your subscription, you will retain access until the end of your current billing period and will not be charged again.

Paid tiers include a 14-day free trial. You will not be charged until the trial period ends. You may cancel any time before the trial ends and incur no charges.

If you believe you have been charged incorrectly, contact us within 30 days of the charge at support@wedidit.com.hk. We will investigate promptly and correct any confirmed errors.

We may change subscription pricing from time to time with at least 30 days’ notice. You may cancel your subscription before any price change takes effect.

For refund inquiries, contact support@wedidit.com.hk or use our contact form.