Help & Frequently Asked Questions
Get started in minutes, then find answers on SOPO deadlines, pricing, roles and troubleshooting.
Quick-start guide
- 1
Create your account
Sign up with a magic link — no password to remember. Choose your region and role during onboarding.
- 2
Add your first project
Enter the project name, contract value and main contractor. Deadlines are calculated automatically.
- 3
Create a payment claim
Record the claim amount and date. SOPO Shield+ computes your statutory response deadline instantly.
- 4
Get reminders
Receive WhatsApp reminders at 10, 5 and 1 day before a deadline so nothing slips.
- 5
Generate documents
Produce Payment Claims, Suspension Notices and Adjudication Applications as ready-to-serve PDFs.
Instructions by role
For subcontractors
- Track payment claims and their deadlines
- Generate a compliant payment claim
- Check a contractor's reputation before bidding
- Find an adjudicator (Firm tier)
- Protect your workers' wages (Firm tier)
For main contractors
- Respond to a payment claim (paid or disputed with reasons)
- Manage multiple projects and deadlines
- Verify your company profile
For adjudicators
- Get started with the informational adjudicator directory (free)
- Receive direct enquiries from potential clients
- Manage your listing and availability
For regulators
- Access the anonymised analytics dashboard
- Export compliance reports (CSV, JSON, PDF)
- Monitor industry health metrics